Warranty & After-Sales Service
What if my product has a problem and I want to exchange it?
If a manufacturing defect is found within the first 2 years from delivery date
the company will consider replacing the product one time at no charge
If it exceeds 2 years replacements will be charged according tousage duration (Pro-Rated Warranty) (Pro-Rated Warranty)
For any issues, please contact us at
Line OA: @sleephappyth
Phone: 099-745-4265 / 099-246-5626
Do I have to pay for shipping for a warranty claim?
Customers are responsible for shipping fees in all warranty or exchange cases
Where can I find more details about the warranty?
Warranty terms can be viewed on the
Warranty & Return Policy (Warranty & Return Policy)
Delivery & Shipping
Is there a shipping fee?
We deliver free across Thailand, including remote areas and islands.
What services are available in Bangkok and vicinity?
Our full-service package includes
- Free delivery
- Free setup
- Free old mattress removal
What services are available upcountry?
Free delivery to your door
Installation and old mattress removal not included
How long does delivery take?
- Order prep: 1–2 business days
- Delivery in Bangkok and nearby provinces: 3–5 business days
- Delivery to other provinces: 5–10 business days
*Business days exclude weekends and public holidays*
*Delivery may take a little longer during festive periods*
Ordering and payment
What payment methods do you accept?
We accept a range of payment methods, including:
- Cash on delivery
(per company policy, no additional fee) - Mobile Banking / PromptPay
(pay through your banking app or scan the QR code; transfers go to the account of Sleephappy Co., Ltd. only) - Credit / debit card
- 0% installments for up to 10 months
(participating cards only, and subject to the bank's terms)
How can I request a receipt or tax invoice?
We can issue these to individuals or companies.
You'll get an electronic copy by email
Need a paper copy? Just let us know on Line OA: @sleephappyth
Returns and exchanges
Do you have a return or exchange policy?
We don't currently offer returns or exchanges based on personal preference
But if your item has a defect or a manufacturing fault,
let us know within 7 days and we'll happily replace it right away.
Line OA: @sleephappyth
What if my order arrives with a defect?
If you find a manufacturing defect,
let us know within 7 days and we'll replace it right away.
Line OA: @sleephappyth
Still have questions?
To avoid delays or a missed delivery,
please give us a phone number where we can easily reach you.
If you're ordering more than 1 mattress
• Your mattresses may not all arrive at the same time
• They may ship on separate trips, depending on how many you ordered
• It all depends on the delivery schedule in your area
