Warranty & After-Sales Service
What should I do if my product has an issue and needs to be replaced?
If a manufacturing defect is found within the first 2 years from the delivery date,
the company will provide a one-time product replacement free of charge.
For cases beyond 2 years, replacement will incur a fee based on the
pro-rated warranty schedule (calculated from the period of use).
If you encounter any issue, please contact us:
Line OA: @sleephappyth
Phone: 099-745-4265 / 099-246-5626
Are there any additional shipping or service fees?
Customers are responsible for all shipping costs for warranty claims or product replacements.
Where can I find the full warranty terms?
You can view the complete details on our Warranty & Return Policy Click
Shipping & Delivery
Is there any shipping fee?
We provide free shipping nationwide, including remote areas and islands.
What services are available in Bangkok and surrounding areas?
Our full-service delivery includes:
• Free delivery
• Free installation
• Free removal of your old mattress
What services are available for upcountry delivery?
We provide free delivery to your doorstep.
Installation and old mattress removal are not included.
How long does it take to receive my order?
• Product preparation: 1–2 business days
• Bangkok & Metropolitan area: 3–5 business days
• Upcountry delivery: 5–10 business days
Business days exclude Saturdays, Sundays, and public holidays.
Delivery may take longer during holiday seasons.
Ordering & Payment
What payment methods are available?
We offer several convenient payment options:
• Cash on Delivery (COD)
(No additional service fees, according to company policy)
• Mobile Banking / PromptPay
(Transfer via mobile banking apps or scan the QR code.
Payments must be made to the official account of SleepHappy Co., Ltd. only.)
• Credit / Debit Cards
• 0% Installment Plan (up to 10 months)
(Available for participating credit cards and subject to bank terms and conditions)
How can I request a receipt or tax invoice?
We can issue documents for both individual and corporate customers.
All documents will be sent in electronic format via email.
If you require a physical copy, please contact us through Line OA: @sleephappyth
Returns & Exchanges
Do you offer returns or exchanges?
We currently do not offer returns or exchanges based on customer preference.
However, if you receive a product that is defective or not in proper condition due to a manufacturing issue, please notify us within 7 days, and we will gladly replace it with a new one.
Line OA: @sleephappyth
What should I do if I receive a defective item?
If the product shows any manufacturing defect,
please report the issue within 7 days, and we will arrange a replacement immediately.
Line OA: @sleephappyth
Have additional questions?
To prevent delays or unsuccessful delivery,
please provide a phone number that we can easily reach.
For customers ordering more than one mattress:
• Each mattress may arrive at different times
• Deliveries may be split into separate trips depending on the quantity
• Timing may vary according to the delivery schedule in each area