How to assemble your bed base

How to assemble a bed base

How to send proof when there's a problem with your order

If something's wrong with your order, please send us the proof below through our chat channel.
1. Photos of the damage to the inner packaging
Open the box and photograph the inside of the package so the damaged spot is clear. Please include clear photos of the whole inside of the package too.

2. Photos of the damage to the outer packaging
Take clear photos of the damage to the outer box from every side, all 4 sides.

3. A video, plus a photo of the box label showing the shipping tracking number(For example: SLHP00000000150826) Show the parcel and its tracking number, so we can confirm the damaged item matches the parcel number used for the claim.