Sleephappy Co., Ltd. provides a limited 10-year warranty, only for mattresses that are specified as covered by a warranty. The warranty does not cover Gravity mattresses, tri-fold mattresses, semi-topper mattresses, or bedding of any kind.

This warranty covers defects in materials and workmanship for 10 years from the date of the original purchase by the buyer. The warranty applies only to the original buyer of the mattress and cannot be transferred.

Sleephappy Co., Ltd. is not responsible or liable in any way under this limited warranty in the case of:

• Damage caused by accidents, force majeure, natural disasters, misuse, or intentional damage.
• Defects caused by improper storage of the product.
• Repairs, changes, additions, etc. made to the product.
• Damage caused by the user's negligence and/or failure to follow the company's instructions for using the product.
• The buyer opened, changed, or repaired the mattress without notifying the company.
• The buyer took the rolled mattress out of its box and vacuum bag after 15 days.
• Stains and burns caused by the customer.
• Bent border wire caused by moving or folding the mattress.
• Mattress damage caused by an unsuitable base or surface (for example, letting the mattress get wet or damp, or placing it on an uneven or slatted surface).
  
• If the customer changes their mind and wants a different model or size after the product and its packaging have been opened (the customer cannot return the product).
• We do not guarantee any individual's satisfaction with the softness or comfort of the mattress.
• Back pain can have many causes. When you change mattresses, some people's bodies may need time to adjust to the new mattress, from about 2 weeks to 1 month or more, depending on the individual.
  

Pro-rated warranty, first 2 years. Counted from the delivery date, Sleephappy Co., Ltd. will assess whether the product needs to be replaced because of a manufacturing defect. The product can be replaced once, free of charge.

If more than 2 years have passed since the delivery date, Sleephappy Co., Ltd. will consider replacing the product because of a manufacturing defect, with a charge. If you want a replacement, the buyer must pay an amount based on how long the product has been used, counted from the order date. Please note that the buyer must pay all shipping costs during the warranty period.

How it's calculated

Take the retail price, divide it by the number of warranty years, and multiply by the number of years the product has been used. Example: a mattress with a 10-year warranty and a retail price of ฿9,900, with the warranty claimed in the third year. The buyer pays ฿2,970 for the replacement (9,900 divided by 10, times 3 = 2,970).

• If you replace the product, the buyer pays an amount based on how long the product has been used.
• sleephappy reserves the right to refuse the warranty if the product is found to be unclean, or damaged for reasons other than a manufacturing or material defect. The company reserves the right to cancel the product warranty if the damage is found to come from factors beyond normal use, unrelated to the manufacturing process and to defects in components.